We take great care to ensure that your dog’s throne is prepared to the highest standards of quality, requiring 3-5 business days for meticulous preparation. Once ready, we promptly ship your order, with delivery typically taking an additional 3-5 business days, depending on courier schedules and destination. Rest assured, our commitment to excellence extends to every aspect of your experience. Should you have any specific requests or inquiries, please don’t hesitate to reach out to us directly. Your satisfaction is our top priority, and we’re here to ensure that every aspect of your order meets your expectations.
Accepted Payments
What payment methods do you accept for online orders?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using PayPal for a secure and convenient checkout experience. We accept bank transfers or wire tranfers for larger purchases, upon request. Please note that we do accept BitCoin as a form of payment.
Warranty
Is there a warranty on the luxury dog beds, and what does it cover?
Yes, our luxury dog beds come with a warranty that covers manufacturing defects and material faults.
What is your policy regarding returns for damaged or defective items?
We offer a warranty on our products to ensure your satisfaction. Please note that the warranty applies only to visible defects. If you encounter any issues with your purchase, please contact us within 30 days from the date of purchase for assistance. We may request photos of the issue, and at our discretion, determine if the warranty is applicable and opt for a replacement. For more information about the warranty and our returns policy, please refer to our Terms and Conditions
Anteprima®
What materials are used for your luxury dog beds?
We use high-quality materials for our luxury dog beds, including premium eco leather fabrics, Venetian damask, and durable structural components. We choose these materials for their durability, comfort, and aesthetic appeal.
What certifications or standards do your products adhere to?
Our products are manufactured to the highest standards of quality and safety. We adhere to strict manufacturing processes and quality control measures to ensure that our luxury dog houses meet or exceed industry standards.
Can I find Anteprima products in physical retail stores, or are they only available online?
For now, our Anteprima products are only available online, but we plan to make them available at physical stores of interior designers or luxury furniture retailers in the future. Stay tuned for updates! For now, we invite you to explore our full range on our website.
How can I stay updated on news and promotions related to the Anteprima brand?
To stay updated on the latest news, promotions, and events related to the Anteprima brand, subscribe to our newsletter or follow us on social media. We regularly share updates and exclusive offers with our loyal customers, so don't miss out on the opportunity to be part of the Anteprima community.
Orders
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. Unfortunately you cannot modify or cancel an order once we ship it.
Can I request a specific delivery date or time for my order?
While we cannot guarantee specific delivery dates or times, you can leave delivery instructions or preferences when placing your order. We will do our best to accommodate your request, but delivery times may vary depending on factors such as shipping carrier availability and transit times.
What should I do if I haven't received my order within the expected timeframe?
If you haven't received your order within the expected timeframe, please contact our customer service team for assistance. We will track your order and provide you with an update on its status, including any potential delays or issues with delivery.
Shipping
How long does it take to receive the luxury dog bed after ordering?
Our delivery time for the production of the dog bed or sofa is typically between 3 to 5 business days for our artisan to complete the crafting process. Once the item is ready for shipment, we utilize UPS Express Courier service for delivery, which typically takes 5 business days. We'll automatically send you an email with the tracking number once we create the shipment. We appreciate your understanding and patience as we meticulously craft and deliver each item with care. In addition to our standard delivery time, please note that shipping times may vary depending on factors such as destination location and any unforeseen circumstances that may affect courier services. We strive to ensure timely delivery of all orders and appreciate your understanding in the event of any unexpected delays.
Can I track my order once it has been shipped?
To track your order, you can log in to our website and visit the 'My Orders' section if you've created an account. There, you'll find the tracking number associated with your order. If you made a guest purchase, please check the emails you received from us, as the tracking number will be provided there.
Are there any additional charges for shipping or handling?
No, there are no additional charges for shipping or handling. The shipping costs and customs fees are all included.
Complaints and Returns
How can I return or replace the luxury dog bed if I'm not satisfied?
Our return policy allows for returns within 14 days of the delivery date. To qualify for a return, you must return the item unused and in its original packaging. Please note that you are responsible for the return shipping fees, including any applicable customs charges.
Do I need to cover the return shipping costs for my order?
Return shipping are responsibility of the customer, depending on the reason for the return and our return policy. Please refer to our website or contact customer service for more information on return shipping costs and procedures.
How long does it take to process a refund or replacement once the return is received?
Once we receive your returned item, we will process your refund or replacement as quickly as possible. We typically process refunds within a few business days, but your payment method and financial institution may take longer to reflect the funds.
Can I return a customized dog bed?
Customized items may not be eligible for return or exchange unless they are damaged or defective. Please contact us to discuss your specific situation and options for returning customized items.
How can I contact customer service if I have a question or issue regarding my order or return?
Our customer service team is here to assist you with any questions or concerns you may have regarding your order or return. You can contact us by phone, email, or through the contact form on our website, and we will respond to your inquiry as soon as possible.
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