Our delivery time for the production of the dog bed or sofa is typically between 3 to 5 business days for our artisan to complete the crafting process. Once the item is ready for shipment, we utilize UPS Express Courier service for delivery, which typically takes 5 business days. Upon creation of the shipment, an email containing the tracking number will be automatically sent to track the delivery progress. In addition to our standard delivery time, please note that shipping times may vary depending on factors such as destination location and any unforeseen circumstances that may affect courier services. We strive to ensure timely delivery of all orders and appreciate your understanding in the event of any unexpected delays. For any further inquiries regarding shipping or delivery, please don't hesitate to contact our customer service team, who will be happy to assist you. Thank you for choosing our products, and we look forward to providing you with exceptional service.

When ordering from anteprima.shop you can shop with confidence knowing that all customs, duties, and taxes are prepaid, ensuring a hassle-free shopping experience without any additional charges after purchase. Enjoy transparent pricing and seamless transactions from start to finish.

Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period. Ante-Prima Srl is not liable for any damage or defects resulting from improper handling of the product or damage caused by pets.

Our return policy allows for returns within 14 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that return shipping fees, including any applicable customs charges, are the responsibility of the customer. Certain items, such as personalized or custom-made products, may not be eligible for return. Returns may be made, but will require a valid Authorization which may be requested by contacting the customer service by email at [email protected].

When making a return, please provide the following information:

1. Name & Full address
2. Order number
3. Items to be returned
4. Reason for return

Please pay close attention to the following items:

• Please check all your boxes as soon as you receive them. Ante-Prima Srl cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
• Items that have been installed or not in original carton or packaging are not returnable.
• We will credit your account once a return has been inspected and is determined to be valid.

We offer a warranty on our products to ensure your satisfaction. Please note that the warranty applies only to visible defects. If you encounter any issues with your purchase, please contact us within 30 days from the date of purchase for assistance. We may request photos of the issue, and at our discretion, determine if the warranty is applicable and opt for a replacement. For more information about the warranty and our returns policy, please refer to our Terms and Conditions